Shipping Policy

Our Melbourne team dispatches orders Monday to Friday (except public holidays).

Personalised items do take a little longer, the team is getting these out in approx. 7 days.

For up to date delivery timeframes, please use the AUSPOST delivery time calculator. Our postcode is 3056.

>>> Auspost Delivery Time Calculator<<<

We cannot be held accountable once the package is in the AusPost network nor for their management of parcels.

Shipping Rates (read below for details around customs and charges):

Australia Standard (2-5 days) $10 AUD
Australia Express (1-3 Days) $15 AUD
Metro Melbourne Same Day/ Next Day Delivery (1-2 Days) $20 AUD
EXPRESS SHIPPING on orders over $90 (NZ) $5.00 AUD
New Zealand Standard (5 days most areas) $10 AUD
New Zealand Express (2-4 days most areas) $15 AUD
Rest of World AUSPOST Standard 
(7-21 days via local mail)*
$18 AUD
Rest of World AUSPOST Express
(5-10 days via courier)*
$28 AUD


* Orders shipped outside Australia may incur taxes and duties which are the responsibility of the recipient. We can not cover this as the rates vary per destination country.

For more information please click below. 

>>>Shipping Outside Australia<<<

Please ensure that your address details are correct when making your order. Riff Raff Baby is not liable for any lost parcels.

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Have other questions? 

Additional Information on Customs, Duties & Taxes for International Orders

Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Riff Raff Baby Pty Ltd has no control over these charges, nor can Riff Raff Pets Pty Ltd predict what they may be. 

For more information please click below.
>>>Shipping Outside Australia<<<

When ordering from Riff Raff Pets Pty Ltd, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. 

Customs policies vary widely from country to country. Please contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.